Last updated: 4 September 2026
How we send your order
Orders are sent with Australia Post. Once your order has been dispatched we will send you a tracking number by email, and you can follow your parcel at auspost.com.au or in the Australia Post app.
Delivery Authority: Safe Drop and Signature on Delivery
At checkout you must choose one of the two delivery options below. Your choice is recorded against your order and repeated in your order confirmation email.
Standard Delivery – No Signature / Safe Drop permitted
Standard Delivery is sent without Signature on Delivery. By selecting Standard Delivery, you acknowledge and authorise that the carrier may leave the parcel in a safe place at the delivery address if no one is available and the carrier considers it safe to do so.
Where a Safe Drop is made, Australia Post records the delivery with a GPS location and a photograph, which you can view in your tracking.
Signature on Delivery
If you do not want your parcel left unattended, please select Signature on Delivery at checkout. This option is charged at $2.95 per order.
Someone at the delivery address will need to be present to sign for the parcel. If nobody is available, the carrier will leave a card and hold the parcel at a nearby Post Office for collection.
Please note that the recipient may independently authorise a Safe Drop through their own MyPost account or the Australia Post app, including on parcels sent with Signature on Delivery. Any such authorisation is given directly to the carrier and is outside our control.
If your parcel does not arrive
Where tracking, delivery scan, photo, GPS record, or other carrier proof shows that the parcel was delivered to the correct address in accordance with the selected delivery method, we will assist with a carrier enquiry. We may not provide a refund or replacement for loss or theft occurring after delivery has been completed correctly.
Please report any non-receipt within 14 days of the delivery scan, so that a carrier enquiry can be lodged within the investigation window Australia Post allows.
Before contacting us, it helps if you can:
- open your tracking and check for a Safe Drop photograph and GPS location
- check with others at the address, and with your immediate neighbours
- check secure spots at the property, such as a porch, letterbox, side gate, or building parcel room
Delivery addresses
Please check your delivery address carefully before completing your order, as we are not able to redirect a parcel once it has been lodged with the carrier. Where an order is returned to us as undeliverable because the address was incorrect or incomplete, we can re-send it once a correct address and the cost of re-delivery have been provided.
Your rights under the Australian Consumer Law
This policy does not exclude, restrict or modify any rights you have under the Australian Consumer Law.
Contact us
If you have a question about a delivery, please contact us at enquiry@rebirthshop.com.au.